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Job Posting


Application Process:
Applications accompanied by Curriculum Vitae with at least three (3) references should be submitted no later than November 8, 2019.

The General Manager
Dominica Agricultural Industrial and Development Bank
P.O. Box 215
Cnr. Charles Avenue & Rawles Lane
Envelopes should be marked “CONFIDENTIAL Application for the position of Senior Manager - Management Information Systems”

Or email: This email address is being protected from spambots. You need JavaScript enabled to view it.



Job Title: Senior Manager, Management Information Systems

Level: Management Level 3 (M3)

Division: Operations

Department: Management Information Systems

Reports To: Executive Manager, Operations

Staff Reporting: Technical Officer, MIS
Technical Assistant, MIS
Application Support Assistant, MIS

Purpose and Scope
Of Job: The Manager, MIS is responsible for managing the Bank’s information systems, information and cyber security, ICT infrastructure, intranet, website, and handle IT crisis situations; To contribute to organisational policies and support research and development of electronic products; To supervise and train the staff of the Unit in appropriate technology and assist in training Bank staff in the use of software utilised by the Bank.

Key Result Areas To ensure a fully functional ICT infrastructure and network
To ensure the smooth operation of the MIS Unit
To ensure timely preparation and management of the ICT Budget
To ensure up to date IT policies and procedures
To contribute to the corporate/strategic plan
To resolve IT crisis situations
To ensure staff is well trained in the use of the Bank’s software

Key Relationships: Senior Managers
External Auditors
External Customers

Responsibilities and Duties

1. To ensure efficient overseeing of the administration and maintenance of:
i. The Bank’s Local Area Network.
ii. Critical software and databases
iii. Security devices including firewalls and video surveillance
iv. Corporate antivirus systems
v. Corporate email and communication platforms
2. To ensure implementation of an effective IT Business Continuity/ Disaster Recovery program.
3. To ensure efficient maintenance and monitoring of Intruder Detection/Prevention systems to ensure network and host security.
4. To ensure that the information on the Bank’s web site is up to date and ensure web publishing of Bank’s products is linked to the Bank’s web site.
5. To plan, develop and implement the ICT budget.
6. To develop and implement IT change management strategies in keeping with best practices and the Bank’s policies and procedures.
7. To ensure that all information technology components are properly configured, maintained and regularly upgraded.
8. To manage crisis situations, which may involve complex technical hardware or software problems.
9. To ensure that timely and effective technical support is provided to the users of the Bank’s IT systems and that issues are properly documented.

10. To develop, implement and monitor IT policies and procedures and contribute to organisational policy with regard to quality standards, information security and strategic planning.
11. To support research and development of electronic products and delivery systems of the Bank.
12. To collect necessary technology specifications for each department and make recommendations for improvement of systems.
13. To ensure that Bank staffs are trained to efficiently utilize the software of the Bank.
14. To supervise, coach and train staff by:
i. Reinforcing adherence to policies and internal controls and providing guidance to support staff in the delivery of excellent and efficient service to stakeholders at all times; steering staff towards achieving the goals of the division and the organization.
ii. Coordinating various functions;
15. To liaise with the external auditors for the annual systems and assurance review audit.
16. To provide application support to FDSL.
17. To prepare periodic internal and external reports.
18. To implement internal and external audit recommendations.
19. To apply adequate risk based customer due diligence in an effort to ensure that the bank’s compliance with anti-money-laundering and suppression of terrorist financing in keeping with policies and procedures.

20. To perform any other related duties that may be assigned from time to time.
Education and/or Experience

i. A Master’s degree in Computer Science, Management Information Systems, Information Technology or related field
ii. Five years’ work experience as a Systems Analyst, Senior Technical Officer, or other role in a technology related field in a supervisory or managerial capacity
iii. Any of the following qualifications would be an asset: MCP, MCSA, MCSE, Security+, CCNA, Network+, A+

Knowledge and Skills:

i. Expertise in planning and maintaining enterprise computer information systems.
ii. Ability to manage challenges and difficult situations to meet the expected goals.
iii. Focused on industry best practices, standards and models that are helpful in meeting the expectations of the Bank.
iv. Experienced in managing information systems projects.
v. Proficiency in working with various types of operating systems such as Android, Microsoft, Linux, etc.
vi. Up to date knowledge and experience in information and cyber security.
vii. Ability to troubleshoot any kind of systems related problems and maintain security of the systems.
viii. Proficiency in Office Applications, ERP software, communications systems, etc.
ix. Excellent communication and interpersonal skills.
x. Excellent customer service skills.
xi. Ability to present to senior management and the Board.

Release Date: 

Mission Statement

“To create value-added solutions focused on building employee, customer and shareholder confidence and satisfaction by improving quality of life through innovative products and services, facilitating social and economic investments and partnering with all our stakeholders.”